BT: vows to defend against class action

(CercleFinance.com) - A lawsuit alleges that over 2 million of BT's customers were overcharged for their home phones between 2015 and 2017, representing a claim of nearly 600 million pounds.


The class action was filed by law firm Mishcon de Reya, which points out that high proportion of the consumers affected are older (75+) and on low incomes.

The claim is based on conclusions made by UK regulator Ofcom as part of a review which found that BT had overcharged standalone landline customers for line rental services, it said.

In a statement, BT acknowledged the lawsuit had been filed and promised to "vigorously defend" itself against the allegations, saying that it takes its responsibilities to older and more vulnerable customers "very seriously."

BT shares are down 2% on Monday.

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