Verizon: new collaboration with Google Cloud
(CercleFinance.com) - Verizon announced on Monday that it has signed a new collaboration agreement with Google Cloud, which will use Verizon's artificial intelligence solution to improve the customer experience.
The Google Cloud Contact Center Artificial Intelligence tool - which is based on machine learning - will be deployed by the US mobile operator at its contact centers, in particular to help its teams answer customer questions via a smart "chat".
The solution will also make it possible to transfer a customer's request to an agent, who will benefit from the history of the conversation previously conducted by the virtual contact.
Copyright (c) 2020 CercleFinance.com. All rights reserved.
The Google Cloud Contact Center Artificial Intelligence tool - which is based on machine learning - will be deployed by the US mobile operator at its contact centers, in particular to help its teams answer customer questions via a smart "chat".
The solution will also make it possible to transfer a customer's request to an agent, who will benefit from the history of the conversation previously conducted by the virtual contact.
Copyright (c) 2020 CercleFinance.com. All rights reserved.